Refund policy
At Klishaa Art, we are dedicated to providing a seamless and enjoyable shopping experience with premium quality products for an AWESOME journey! Before placing an order, please take a moment to review the following terms and conditions. Your purchase signifies that you have read, understood, and agreed to abide by these policies.
Return Policy
Eligibility:
- Timeframe: Return requests must be initiated within 48 hours of receiving your order.
- Condition: Products must be unused, in their original packaging, and have all tags intact.
Refund Process:
- Refunds will be issued as store credit equivalent to the full order value in cases of fabric preference, sizing concerns, or slight color variations.
- Store Credit: This credit has no expiration and can be transferred or gifted.
Non-returnable Items:
- Customized products, blouses, jewelry, petticoats, and items on clearance or sale are not eligible for returns.
Exchange Policy
Eligibility:
- Timeframe: Exchange requests must be made within 48 hours of receiving your order.
- Limit: Exchanges are allowed only once per order. Exchanged products cannot be returned.
Payment Adjustments:
- For higher-value exchanges, customers must pay the price difference.
- For lower-value exchanges, store credit will be provided.
Non-exchangeable Items:
- Customized products, jewelry, petticoats, and items on clearance or sale are not eligible for exchange.
Refund Policy
Eligibility:
- Refunds to the original payment method are applicable only for items that are damaged, defective, or incorrect.
- Customers must provide an unboxing video of the package as proof.
Process:
- Once the returned product is received, it undergoes a quality check to verify the claim.
- Approved refunds will be processed within 7–15 business days.
Deductions:
- Shipping and payment charges will be deducted from the refund amount.
Cancellation Policy
- Timeframe: Orders can be canceled before dispatch, typically within 1–2 hours of placement.
- Process: Send cancellation requests to support@klishaa.com.
- Refunds for canceled orders will be processed within 24–48 hours.
Contact Us
- Phone: +91 95121 89088
- Email: support@klishaa.com
For any further assistance, feel free to reach out!